Metro Brokers' agents recognized as top service providers

Quality Service Certification (QSC) recently named Dan Jones of Metro Brokers/GMAC Real Estate's North Fulton office and Doug Baker of Metro Brokers' Hamilton Mill office as two of the top 250 real estate agents in the nation based on independent customer service surveys.

Each year QSC compiles a list of the top agents based on their customer satisfaction rating and the number of returned Premier Service surveys.

Between January 2005 and June 2006, Jones had eight surveys returned to QSC with a perfect score of 5 out of 5. Some of the comments from previous clients include:

I would recommend Dan Jones to anyone looking for a real estate agent.

This is our fourth home purchase and by far the easiest. Dan took so much time with us, I almost feel guilty…He took time to show us the city, gave us lots of history on the area and provided invaluable information…He is an asset to his company and we will definitely recommend his services to everyone we know.

Jones has more than 30 years of sales and marketing experience. He’s lived in Atlanta for 30 years and has a thorough understanding of the market, especially in North Fulton and East Cobb. His goal is to help customers find affordable dream homes and to provide Premier Service.

Baker also had a perfect score of 5 out of 5 on all 11 surveys that were returned to QSC from his previous clients. Some of the comments on his surveys include:

Mr. Baker was the nicest and most helpful agent I’ve ever worked with. I’ve already recommended him to several of my friends and family members. I wish all agents were as professional, yet friendly, as Mr. Baker.

Doug Baker is honest and does a great job. I’ve recommended him to several people and will use him in the future.

Baker has almost three years of real estate experience. He specializes in residential real estate in northeast Atlanta, specifically, Gwinnett, Barrow, Jackson and Hall counties. His goal is to provide his clients with the highest level of care and service and treat them like family.

Jones and Baker were also recognized in an ad in the September/October issue of The Real Estate Professional magazine along with the other winners.

To become a member of QSC, sales associates must complete a training program, pass an exam, and participate in the survey process. After becoming a member, QSC practitioners are responsible for participating in The Quality Service Assurance Survey on every closed transaction. They must report information on their clients within 30 days of the closing, and a survey will be sent directly to the client via mail. A minimum of four completed surveys must be turned in to qualify for any QSC award programs.

For more information on QSC, visit www.qualitycertified.org.

Metro Brokers/GMAC Real Estate, established in 1979, has 23 metro Atlanta offices and offers a wide range of real estate services including residential and commercial sales; pre- and post-license training; corporate relocation; new home sales and marketing; and insurance, mortgage and title/closing services.

The company is the largest GMAC Real Estate franchise in the world and the 33rd largest real brokerage company in the country in terms of units sold. The company has more than tripled in size over the last five years with more than 2,900 licensees, making the company the largest license holder in the state of Georgia.

To contact Metro Brokers, call 404.843.2500 or visit metrobrokers.com.